Your rights when you receive support

The Code of Conduct applies to everyone

The NDIS Code of Conduct binds every NDIS provider and every worker, whether or not they are registered. It requires us to act with respect for your individual rights to freedom of expression, self-determination and decision-making; to respect your privacy; to provide supports safely and competently with care and skill; to act with integrity, honesty and transparency; to promptly raise and act on concerns; to take all reasonable steps to prevent and respond to violence, exploitation, neglect and abuse; and to take all reasonable steps to prevent and respond to sexual misconduct.

What the Practice Standards add

Registered providers are independently audited against the NDIS Practice Standards. In practice that means documented consent, incident management, risk assessment, worker training records and a complaints process that you can actually use.

Worker screening

Workers in risk-assessed roles with registered providers must hold a cleared NDIS Worker Screening Check. Ours also hold a Working with Children Check where they support children, and current first aid and CPR. You are entitled to ask whether the person in your home has been screened.

Things you are allowed to insist on

• Being told who is coming, and when, before the shift
• Being asked before anyone touches you or your belongings
• Refusing a particular worker without having to justify it at length
• Having a support person or advocate present in any meeting
• Seeing the notes written about you